Return & Refund Policy – Khabang Shop

At Khabang Shop, customer satisfaction is our highest priority. We strive to provide quality products and a smooth shopping experience across our Clothing, Electronics, Cosmetics, and Kitchen collections. If you are not completely satisfied with your purchase, this Refund Policy explains the conditions under which you may request a return, replacement, or refund.

By placing an order with Khabang Shop, you agree to the terms outlined in this Refund Policy.

Eligibility for Refunds

To qualify for a refund, your request must meet the following conditions:

  • The refund request is submitted within 7 days of receiving your order.
  • The product is unused, unworn, and in its original condition.
  • All original tags, labels, accessories, manuals, and packaging are included.
  • A valid proof of purchase or order confirmation is provided.

Products that do not meet these conditions may not be eligible for a refund.

Non-Refundable Items

For hygiene, safety, and product integrity reasons, certain items cannot be returned or refunded unless they arrive damaged or defective.

These may include:

  • Opened or used cosmetic products
  • Personal care items
  • Gift cards
  • Downloadable digital products
  • Clearance or final sale items
  • Products damaged due to misuse or improper handling

Please review product descriptions carefully before making your purchase.

Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or different from the item you ordered, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number
  • A brief description of the issue
  • Clear photos or videos showing the product and its packaging

After reviewing your request, we will determine whether you are eligible for a replacement, refund, or another appropriate solution.

Return Process

If your return request is approved, you will receive instructions on how to return the item.

Please ensure that:

  • The product is securely packaged.
  • All original contents are included.
  • The return follows the instructions provided by our support team.

Items returned without prior approval may not be accepted.

Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund request.

If approved, your refund will be processed using the original payment method whenever possible.

Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider or financial institution.

Shipping Costs

Shipping charges are generally non-refundable, unless the return is due to:

  • A damaged product
  • A defective product
  • An incorrect item sent by Khabang Shop
  • An error made by our fulfillment team

Customers may be responsible for return shipping costs when returning products for reasons other than those listed above.

Order Cancellation

Orders may be canceled before they have been processed or shipped.

Once an order has been shipped, it cannot be canceled. In such cases, you may request a return after receiving the order, provided it meets the eligibility requirements outlined in this policy.

Exchanges

We may offer product exchanges for eligible items, subject to product availability.

If the requested replacement item is unavailable, we may provide a refund or suggest an alternative product of similar value.

Refund Exceptions

Khabang Shop reserves the right to refuse refund requests if:

  • The return request is made after the eligible return period.
  • The product has been used, damaged, or altered by the customer.
  • Original packaging or essential accessories are missing.
  • The product is returned without authorization.
  • Evidence of fraudulent or abusive return activity is identified.

Each request is reviewed individually to ensure fairness for all customers.

Policy Updates

Khabang Shop may update this Refund Policy from time to time to reflect changes in our business practices, product offerings, or legal requirements.

Any revisions will be posted on this page along with the updated effective date. We encourage customers to review this policy periodically before making a purchase.